Support
Get Help
Need assistance with BigCatVPN? Our support team is here to help you get the most out of your VPN service.
Contact Form
Send us a message and we'll get back to you as soon as possible:
Contact Information
Email Support
For general inquiries and technical support:
Response time: Within 24 hours
Technical Issues
For urgent technical problems:
Priority response for technical issues
Business Inquiries
For partnerships and business questions:
Dedicated business support team
Frequently Asked Questions
How do I set up BigCatVPN?
Setting up BigCatVPN is easy! Download our app for your device, create an account, and connect with one click. Detailed setup guides are available for all supported platforms.
Which devices are supported?
BigCatVPN supports Mac, iOS, Windows, Android, and Linux. You can connect up to 10 devices simultaneously with one account.
Is my data really private?
Absolutely! We have a strict no-logs policy and use military-grade WireGuard encryption. We never track, store, or share your browsing activity.
What if I'm not satisfied?
We offer a 30-day money-back guarantee. If you're not completely satisfied with our service, contact us for a full refund.
How fast is BigCatVPN?
Our WireGuard-based infrastructure provides industry-leading speeds with minimal impact on your internet connection. Most users experience less than 5% speed reduction.
System Requirements
🍎 macOS
macOS 10.14 or later
📱 iOS
iOS 12.0 or later
🪟 Windows
Windows 10 or later
🤖 Android
Android 5.0 (API level 21) or later
🐧 Linux
Most modern distributions with WireGuard support
Business Hours
Our support team is available:
- Monday - Friday: 9:00 AM - 6:00 PM (PST)
- Saturday: 10:00 AM - 4:00 PM (PST)
- Sunday: Closed
Emergency technical issues are handled 24/7